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Join Our Account Collections Team
Would you like to kick start your career in a supportive, collaborative, and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
You will be part of a large team of Accounts Collections Executives. The main focus of the team is to collect overdue and outstanding debt owed to the business, while also helping to resolve account queries and ensuring a smooth process from point of order to payment of the account.
Success. The Softcat Way.
At Softcat, we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role, or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us.
Be part of a team that enables business growth
This role will provide support to the Account Collections Team within the Finance Department. The team is responsible for mitigating payment and cash risk by chasing and collecting payment of invoices owed to Softcat. They build strong relationships with customers and work closely with the wider business to achieve cash collection targets.
Responsibilities:
1. Manage high-volume incoming email traffic for the Account Collections team.
2. Provide administrative support to the Account Collections and Collections Operations departments.
3. Liaise with customers and internal colleagues to check payments and issue refunds.
4. Verify customer bank details for refunds.
5. Complete relevant documentation and coordinate with internal teams as needed.
Ideal Candidate:
* Excellent organizational skills and attention to detail.
* Ability to work effectively in a fast-paced, high-volume environment.
* Strong time management and prioritization skills.
* Ability to multitask and work under pressure.
* Effective communication skills to maintain relationships across the business.
We acknowledge that confidence gaps and imposter syndrome are real and can hinder talented individuals. Please don't hesitate to apply – we would love to hear from you!
Flexible Working Options:
* Hybrid working – 3 days in the office and 2 days remote.
* Flexible hours – start and finish times.
* Flexibility for school drop-offs and pick-ups.
Working with Us
We offer a supportive environment that values individuality, diverse perspectives, and backgrounds. Wherever you work, you will have the autonomy to realize your potential.
To join us, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments during the recruitment process. All information shared will be confidential. Learn more about our culture and diversity commitments at jobs.softcat.com/jobs/our-culture/.
We welcome the use of AI in our application process to enhance fairness, but we value authenticity. Please be yourself in your application to showcase your true self.
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