Overview
Job Overview Working as part of a 5
* Mitie team, you will be the face of the workspace by delivering a first-class reception and security service. Ensuring all internal and external customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience.
Responsibilities
* Ensure that all reception and security operations run smooth on a day to day basis
* Maintain the Reception area to the highest standards, take ownership for your environment
* To ensure an exceptional, memorable experience, one guest is delivered to all our clients
* Manage all incoming calls professionally, quickly and efficiently.
* To ensure all visitors are greeted professionally and courteously at all times
* All visitor contact details checked, validated and recorded onto site and Security passes issued to external guests / contractors
* Ensure a high level of security is maintained throughout our reception at all times. Any breaches are escalated immediately.
* To support the Service Level Agreement by ensuring that all Customer Support activities are carried out effectively
* Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required
* To provide an outstanding level of customer service to clients and customers that meets or exceeds their expectations
* To take reasonable care for our own health & safety and that of others who may be affected by what you do or what you fail to do
* To maintain a professional appearance ensuring uniform is worn in the correct manner
* Liaise with customers via both verbal and written communication, proactively engage and build relationships with customers, ensuring that the position becomes the first point of contact for all queries
* Promote safe working environment and report any accidents or near misses to Mitie lifeline representatives and ensure appropriate records are completed
* To acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
* To report health and safety issues, including all accidents and near misses to Mitie Lifeline
What we are looking for
* Person who is able to listen to clients request and respond in timely manner
* Take an ownership of individual customers request and strive to exceed customer's expectations
* Able to demonstrate one team ethos and work closely with other contractors
* Contribute to new ideas and be inventive
* Confident, friendly and have professional approach
* Demonstrate excellent communications skills
* Displays a responsible, flexible can do approach to work duties with passion to provide high standards of customer care and supports colleagues to achieve personal and team goals
* Excellent communication skills in order to be able to make customers feel welcome
* Excellent telephone manner
* High standards of personal hygiene and presentation
* Basic computer literacy to complete administrative tasks and good organisational skills
#J-18808-Ljbffr