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Employee Experience Partner at The Clear Group
How you will make an impact
As an Account Executive at Clear Group, you will play a pivotal role in driving business growth and strengthening client relationships. Focused on both new business acquisition and client retention, you will actively seek out and identify fresh opportunities, while ensuring existing clients’ evolving needs are met with expert insurance solutions.
You will work closely with clients to provide tailored advice, manage policy renewals, and navigate the complexities of the insurance market. This is a proactive, results-driven role that requires a mix of new business development, strong client service, and in-depth industry knowledge.
We are looking for someone who can balance business growth with long-term client satisfaction, all while ensuring compliance with industry regulations and Clear Group’s service standards.
Key Responsibilities
Client Relationship Management
* Serve as a trusted strategic advisor, fostering deep, consultative relationships grounded in expertise, integrity, and consistency.
* Proactively anticipate client needs by staying attuned to their business goals, industry trends, and evolving challenges.
* Deliver a tailored client experience by customising solutions and communications to align with business type, sector, and individual priorities.
* Champion client satisfaction through prompt issue resolution and a relentless focus on adding value and enhancing retention.
New Business Development
* Drive sustainable growth by identifying, engaging, and converting new business opportunities across your network, referrals, and wider market activity.
* Take a consultative sales approach, deeply understanding prospects’ needs and delivering bespoke insurance solutions that build trust and demonstrate clear value.
* Build a robust personal pipeline through strategic outreach, attendance at industry events, and effective use of warm leads and referrals.
* Collaborate with marketing and internal teams to support campaign activity, nurture leads, and follow up on inbound enquiries.
* Maintain an entrepreneurial mindset, consistently seeking emerging opportunities in niche or underserved markets.
* Present with professionalism and impact—virtually and in person—to influence key stakeholders and secure long-term relationships.
* Consistently meet or exceed growth targets, contributing to the Clear Group’s broader commercial goals while upholding exceptional service standards.
Renewal and Policy Management
* Lead the full renewal process, ensuring timely engagement, strategic negotiation, and optimal outcomes for clients.
* Utilise benchmarking and data insights to articulate value and justify renewal terms with confidence.
* Support clients as their businesses grow or shift, ensuring coverage evolves in line with changing risk profiles.
* Prioritise retention through proactive communication, seamless execution, and an unwavering commitment to exceeding expectations.
Compliance and Risk Management
* Embed a strong compliance culture in every client interaction, upholding ethical standards and transparent practices.
* Clearly communicate regulatory changes and obligations, helping clients stay informed and compliant.
* Actively support internal risk controls by identifying and escalating potential issues early.
* Maintain accurate, audit-ready records that reflect professionalism, diligence, and regulatory awareness.
Collaboration and Teamwork
* Promote a collaborative and supportive environment, mentoring Account Handlers and junior colleagues toward shared success.
* Encourage cross-functional teamwork to ensure consistent, high-quality service delivery across departments.
* Contribute to a positive team culture by celebrating wins, sharing knowledge, and motivating peers to exceed collective goals.
Market Knowledge and Industry Engagement
* Stay ahead of the curve by monitoring market developments, regulatory updates, and emerging risks relevant to your clients.
* Use your insights to position Clear Group as a trusted advisor and thought leader within the industry.
* Build strategic partnerships with insurers, brokers, and networks to access better deals, unique insights, and innovative products.
* Represent Clear at industry events and forums, enhancing brand visibility and bringing back intelligence to inform strategy and service.
* Share market insights internally to drive continuous improvement and foster a culture of learning and innovation.
About You
Attributes: Skills: Qualifications
Candidates must meet the essential criteria through relevant experience or demonstrated transferable skills. However, desirable attributes, skills, and qualifications will be considered a strong advantage.
* Proven experience as an Account Executive within the insurance sector, with a focus on commercial insurance and new business development.
* Strong knowledge of insurance products, markets, and underwriting processes.
* Demonstrated ability to generate new business through networking, referrals, and proactive sales efforts.
* Experience in managing client portfolios, understanding their evolving needs, and ensuring long-term client retention.
* Proficiency in using insurance platforms and client management systems.
* Comprehensive understanding of compliance regulations, including FCA regulations and Consumer Duty obligations.
* ACII qualification or willingness to work towards it, with business support.
* Experience of using Acturis or a similar insurance management system to efficiently process policies, manage client data, and support day-to-day broking activities.
Key Attributes:
* Excellent communication and negotiation skills, with the ability to build trust and influence clients and stakeholders.
* Strong organisational skills, with the ability to prioritise and manage multiple tasks efficiently.
* A proactive, solution-oriented approach to client management and new business development, ensuring that both client retention and growth are achieved.
* A client-focused mindset, ensuring high standards of service, satisfaction, and value in every interaction.
Right to work
* Candidates must have the legal right to work in the UK.
Life at Clear – Your Career, Your Future
At Clear Group, we foster an inclusive, forward-thinking culture where everyone is empowered to thrive. Our Employee Value Proposition is built on trust, collaboration, and opportunity, ensuring that every team member is supported, recognised, and given space to grow. Whether you're nurturing long-term client relationships or shaping the future of the business, you’ll be part of a team that genuinely values you as an individual.
Belonging is at the heart of everything we do. We are proud of our diverse and welcoming workplace, where everyone feels seen, heard, and respected. We know that the best ideas and innovations come from a mix of perspectives, and we believe we are Stronger Together — working as one team to deliver excellence for our clients, colleagues, and communities.
Our Values in Action
Our culture is grounded in professionalism, integrity, and teamwork. We’re looking for individuals who share these values, those who take pride in delivering outstanding service, supporting their colleagues, and contributing to something bigger than themselves.
We succeed by working together. We actively champion a culture of belonging, where every voice is valued, and where success is measured not just by results, but by how we achieve them, collaboratively and with purpose.
Our EVP – Why Clear
At Clear, our culture is shaped by a shared commitment to excellence, adaptability, and continuous improvement. We believe people do their best work when they feel supported and inspired, so we invest in our people and empower them to thrive.
We celebrate ideas, encourage personal and professional growth, and recognise that real success is always a team effort. We foster an environment where your career can evolve, your contributions are acknowledged, and your potential is realised.
Because at Clear, we grow, thrive, and succeed — together.
We know that great teams, career growth, and a supportive work environment are key to your success. Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, work-life balance, and future.
* Wellbeing Support: Access our Wellbeing Hub, Employee Assistance Programme, and Group Medical Insurance, plus gym membership discounts and an eye care scheme.
* Flexible Work-Life Balance: Enjoy hybrid working, up to 27 days of annual leave (increasing with service), plus the option to buy extra days.
* Future Planning: Benefit from a contributory pension, Group Life Assurance, and Income Protection for added peace of mind.
* Rewards & Recognition: Earn bonuses for successful referrals and professional qualifications.
* Giving Back: Take volunteer days to support causes that matter to you.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development, Customer Service, and Sales
* Industries
Insurance Agencies and Brokerages
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