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1st line support engineers x3

London
Investigo
1st line support engineer
Posted: 13 October
Offer description

Overview

A well known council based in London is seeking to recruit X3 1st / 2nd Line Support Engineers to start asap for initial 3 month contracts at £200/day, 5 days fully on site in London, 36 hours per week.


Responsibilities

* Setting up and installing laptops, ensuring inventory is tracked and old devices are retrieved
* Installing operating systems and business applications, configuring VPN (F5), OneDrive sync, mapped drives, and user shortcuts
* Ensuring systems function correctly and resolving issues during deployment
* Preparing rooms, guiding users, and managing session logistics
* Providing real-time assistance and answering user queries during setup
* Maintaining detailed records of deployment activities and issue resolution
* Handling complex technical issues beyond 1st/2nd line capabilities
* Collaborating with internal and external teams to meet project requirements, including accessibility and specialist applications
* Working closely with PMs, support officers, and other engineers
* Engaging with council leads, vendors, and service desk teams


Requirements

* Experience of supporting Windows 11 laptops
* Excellent customer facing skills and presentation skills for deployment sessions
* Ability to work well under high-profile project conditions
* Availability to start immediately and commit to 5 days on site

Please apply today.

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