Customer Coordinator (6-Month Temporary Contract)
£17.14 per hour | Hybrid Working (2 days from home)
Full-Time | 35 hours per week | Monday–Friday (9:00am–5:00pm)
An exciting opportunity has arisen for a Customer Coordinator to join a well-established and highly respected organisation within the financial services sector. This is a fantastic role for someone who thrives in a fast-paced, customer-focused environment and takes pride in delivering exceptional service.
Working as part of a small but high-performing team, you will play a key role in supporting customers throughout the lifecycle of their finance agreements, ensuring a seamless and professional experience at every touchpoint.
The Role As a Customer Coordinator, you will be responsible for managing a variety of customer interactions, often in sensitive or complex situations. You will balance customer needs with business requirements, ensuring agreements are managed accurately and compliantly.
This is a role suited to a resilient, empathetic individual who enjoys building relationships and working to high standards.
Key Responsibilities
Handling inbound and outbound calls with customers and dealerships to a high standard
Responding professionally to customer emails and written correspondence
Maintaining accurate and up-to-date customer records and case notes
Supporting customers experiencing financial difficulty or vulnerable circumstances with empathy and care
Ensuring compliance with internal policies and relevant financial regulations
Liaising with external partners regarding arrears management and asset returns
Identifying and escalating potential fraud cases or “gone away” customers
Meeting quality assurance standards across all customer interactions Working Pattern & Flexibility
35 hours per week, Monday to Friday (9:00am–5:00pm)
Option to compress lunch breaks across 4 days for a 2:00pm finish on the fifth day (subject to team coverage)
Hybrid working: opportunity to work from home 2 days per week (business needs dependent)
Requirement to work 1 in every 3–4 Saturdays
1–2 bank holidays per year, with time off in lieu provided About You
Previous experience within customer service and/or motor finance
Strong communication skills with the ability to build rapport and trust
Empathetic and professional, particularly when handling sensitive situations
Highly organised with the ability to multitask and prioritise effectively
Comfortable working under pressure in a busy environment
A collaborative team player with a proactive approach
Awareness of FCA regulations and Consumer Duty Additional Information
This role is subject to satisfactory DBS and financial checks, as well as references
Experience within the motor finance sector is advantageous but not essential Why Apply?
Competitive hourly rate of £17.14
Hybrid working and flexible hours
Opportunity to gain experience within a reputable financial services environment
Supportive and collaborative team culture