IT Support Technician
£ per hour – Inside IR35Aldershot - On-SiteContract until December 31st 2025SC cleared
Your newpany
A largeernment organisation.
Your new role
Working as part of a dynamic team, you will be providing 1st and 2nd line on-site user support. This includes analysing incidents, problems & service requests, proposing solutions and helping implement them. You will also be responsible for any escalation and follow-up.
What you'll need to succeed
1. Must have SC Clearance
2. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensures appropriate updates and call management to maintain service levels as per contract.
3. Hub stock management, including asset management of kit in/out (Scan items in/out of locations) as per contract
4. Effective Management of disposals that go through their Hub as per contract
5. Triage and perform hardware repairs of ‘in warranty kit’ and liaise with vendors for parts and returns as per contract.
6. Locker replenishments where appropriate as per contract.
7. Highlight potential issues with service/potential service improvements to their Team Leader
8. Follow any agreed processes and procedures either by the Authority (site regulations etc) orputacenter’s own.
What you'll get in return
9. £ Per hour, inside IR35
10. Maintain SC Clearance