About the Role
We are seeking an organised and customer-focused Customer Services Advisor (Admin & Clerical, Grade 3) to join our team. This role is key to ensuring that customers receive an excellent standard of service, while supporting a range of administrative and clerical functions. The successful candidate will provide front-line advice, handle enquiries, and carry out essential office tasks to ensure smooth and efficient service delivery.
Key Responsibilities
* Provide professional customer service by handling enquiries via telephone, email, and face-to-face.
* Accurately record information, process requests, and update systems in line with procedures.
* Carry out a range of administrative and clerical duties including filing, scanning, and data entry.
* Support colleagues and managers with documentation, correspondence, and general office duties.
* Ensure customer interactions are dealt with in a timely and courteous manner.
* Escalate complex or unresolved issues to senior staff where appropriate.
* Work collaboratively with team members to achieve service standards and targets.
* Maintain confidentiality and adhere to data protection regulations at all times.
Ideal Candidate Profile
Essential Skills & Experience:
* Previous experience in a customer service or administrative role.
* Strong IT skills with proficiency in Microsoft Office and data entry.
* Excellent communication skills, both verbal and written.
* Ability to manage workloads effectively and prioritise tasks.
* Attention to detail and accuracy in all record-keeping.
* Commitment to delivering excellent customer service.
Desirable:
* Experience working in a public service or call centre environment.
* Knowledge of CRM systems or case management software.
* Ability to adapt quickly to changing priorities and service demands.
Pre-Employment Requirements
* Proof of Right to Work in the UK.
* Satisfactory employment references.
Why Join?
* Opportunity to develop strong administration and customer service skills.
* Be part of a supportive and collaborative working environment.
* Structured working hours and clear progression opportunities.
How to Apply
If you are a qualified and motivated individual with strong customer service and admin skills, click 'Apply Now' on this job advert
OR
Send your CV directly to:
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Reference ID: OR13900
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 10 weeks
Pay: £13.69 per hour
Expected hours: 37 per week