About the role
As one of our Installation Specialists based in one of our Customer Delivery Hubs, you will bring our distinctive John Lewis service to customers’ doors and install products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew, driving a 7.5-tonne vehicle. This role requires you to be 18 years or older to work in this position.
Responsibilities
* Be an ambassador for the John Lewis brand with great customer service as the primary priority.
* Load the day’s deliveries onto the lorry, working alongside the warehouse team.
* Show respect and courtesy for the customer’s home and handle unexpected situations to find the best possible solutions for customers.
* Install products efficiently and demonstrate how they work once installed.
* Keep up to date with new products and technologies to perform at your best.
* Maintain a safe working environment.
* Note: the role involves heavy lifting and delivering large items such as sofas, white goods, sports equipment, furniture, beds and mattresses.
Essential skills/experience
* Previous installation experience; we will assist with our installer accreditation to top up knowledge.
* Manual C1 UK driving licence (maximum of 6 points).
* DCPC (Driver Certificate of Professional Competence) or Driver Qualification Card by the first day in the role.
* Tachograph Card.
* Previous experience driving a 7.5-tonne vehicle.
* Previous experience in a customer-facing role.
* Excellent verbal communication skills both over the phone and in person.
* Good understanding of technology.
Desirable skills/experience
* Installation and disconnection of white goods.
* TV installation.
* Assembly of flat-pack furniture.
Work pattern
Full-time work (41 hours per week) across 4 days a week between Monday and Saturday, working 06:00–17:00.
The partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can thrive. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note
It’s important to note that some roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some roles.
We also recommend applying as soon as possible as vacancies can close early if we see a high number of applicants.
We want all Partners to have a good work-life balance and we support flexible working. This might include flexible or compressed hours, job sharing or shorter hour contracts where possible. Please discuss this further with the hiring manager during your interview.
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