Clinical Customer Service Advisor
Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting-edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward-thinking environment.
Clinical Customer Service Advisor Responsibilities
This position will involve, but will be limited to:
1. Acting as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally.
2. Managing customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty.
3. Coordinating orders and liaising with laboratories to track testing progress, supporting the overall operational flow.
4. Maintaining detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards.
5. Assisting with the onboarding of new clients and providing ongoing support to foster long-term relationships.
6. Collaborating with internal teams to ensure customer satisfaction and continuous service improvements.
7. Supporting the implementation and optimisation of order management systems to streamline processes.
Clinical Customer Service Advisor Rewards
8. A competitive salary up to £32,000, with eligibility for an annual target bonus of up to 5%.
9. 25 days of holiday plus an extra day for your birthday, plus bank holidays.
10. Hybrid working arrangement with a minimum of 3 days on-site.
11. A comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection.
12. Enhanced pension scheme with a total contribution of 8%.
13. Free parking
14. Supportive team environment dedicated to your professional development and well-being.
The Company
Our client is a leading global scientific organisation committed to transforming healthcare.
Clinical Customer Service Advisor Experience Essentials
15. Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting.
16. Life sciences degree or similar scientific qualification is highly advantageous.
17. Proficient with Excel and PowerPoint; experience with order management systems is a plus.
18. Flexible, highly organised, and comfortable working independently.
19. Positive, proactive approach and excellent communication skills.