Customer Loyalty Executive - Ashford
* £30,000 per year
* 28 days holiday PLUS bank holidays
* BUPA healthcare coverage after 3 months
* Pension scheme
* Excellent training, ongoing support, and development opportunities
Hours
* Monday-Friday, 9am-5pm
* Hybrid working for a healthy work-life balance (Once trained you will be in office Tuesday, Wednesday and Thursday and working from home on Mondays and Fridays)
The role of Customer Loyalty Executive:
* Connect with existing customers through engaging check-in calls twice a year. Show them you care and are here to help
* Provide insightful demonstrations that showcase the value of our clients services.
* Assist customers with their ledgers and invoices in the initial months to foster strong relationships.
* Transition into a full loyalty role after two months, becoming a key point of contact for our valued customers.
The ideal Customer Loyalty Executive:
* Account Management or Customer service experience in an office
* A Customer centric attitude, with excellent rapport-building skills
* A desire to truly care about customers, retaining and nurturing accounts (No targets will be set)