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Exciting Opportunity at HSL! We're Looking for a Call Centre Operative to Join Our Dynamic Team!
Role information
Location: Ross-On-Wye
FTE: Full-Time
Contract Type: Permanent
Hours: 40 hrs Monday - Friday
Salary: £25,396.80 per annum
Job Purpose Overview
At HSL, we’re committed to delivering outstanding service—and we’re looking for an organised, customer-focused Call Centre Operative to join our busy Logistics Team.
Reporting to the Logistics Manager, you’ll play a key role in ensuring that operational requirements are carried out smoothly, efficiently, and in line with both client expectations and our commercial goals. You’ll be the main point of contact for our clients, primarily via phone, providing exceptional customer service and accurate scheduling support to field teams.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and values attention to detail.
Contextual Information
This is a full-time, permanent position based at our Head Office in Ross-on-Wye. The Scheduling & Logistics Co-ordinator will report directly to the Logistics Manager and will play an integral role in the operational support team, ensuring the smooth day-to-day delivery of services across the business. The ideal candidate will be highly organised, detail-oriented, and capable of managing multiple priorities in a dynamic and fast-moving environment.
About Us
HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We provide expert services in water safety, hazardous materials, fire safety, and more—ensuring compliance and protecting people. As a people-focused company, we offer exciting career development opportunities and a dynamic work environment
Main Duties & Responsibilities
* Assist with the booking and confirmation of jobs, ensuring accuracy and efficiency.
* Communicate with clients primarily over the telephone, as well as by email.
* Enter all task details onto the company system promptly and accurately.
* Support the Logistics Manager with commercial administration tasks.
* Process jobs and follow up on client queries to ensure clear, timely resolutions.
* Liaise with field teams regarding logistical or onsite issues, such as access or location concerns.
* Ensure that reports from the field are returned in line with client service-level agreements.
* Monitor urgent surveys to ensure prompt processing and communication.
* Log all non-conformities and complaints accurately on the system.
* Support the Logistics Manager in producing operational and commercial reports.
* Follow all relevant health and safety and quality management procedures.
* Ensure proper use and care of equipment and materials related to the role.
What we are looking for:
* Highly organised with strong attention to detail
* A confident and professional communicator, especially over the phone
* A natural problem-solver, quick to address challenges as they arise
* Able to remain calm and efficient under pressure
* Comfortable with internal systems and open to learning new software
* A team player, willing to collaborate with colleagues to meet operational needs
Financial Rewards & Benefits:
HSL is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community. We offer:
* Pension scheme
* Annual leave entitlement: 25 days per annum + Bank Holidays
* Company Sick Pay Scheme
* Kin Hub - A people platform that upskills all employees on subjects such as mental health, neurodiversity and may more.
* Reward Gateway - Exclusive discounts at 100s of retailers
* Free eye test every 2 years
* Free on-site parking
* Reward & Recognition incentives
How To Apply
If you have any questions, contact our HR Team at Recruitment@hslcompliance.com.
At HSL, we are committed to safeguarding the well-being of our employees, clients, and customers. All offers of employment are subject to satisfactory references and pre-employment checks, in line with our safer recruitment practices and relevant guidelines.
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