Legal Routing Project Manager
* Location: London – Fenchurch Street (Hybrid: 3 days onsite)
* Contract Length: 12 months
* Rate: £547/day Umbrella
Role Overview
We are seeking a Legal Routing Project Manager for our consultancy client to support a large, regulated legal environment by managing the intake, triage, routing, and progression of legal matters. This role plays a critical part in ensuring matters are accurately assessed, prioritised, and directed to the appropriate legal teams or external counsel in a timely and efficient manner. The successful candidate will bring solid legal operations experience, strong judgement, and the ability to operate effectively within complex, matrixed organisations.
Key Responsibilities
* Manage the end-to-end routing and allocation of legal matters, ensuring accuracy and appropriate prioritisation
* Investigate, assess, and resolve complex or ambiguous legal requests
* Act as a key point of contact for internal legal teams, external counsel, and cross-functional stakeholders
* Coordinate legal workflows across multiple geographies in line with policies and service-level expectations
* Maintain and update case management systems, ensuring high data quality and consistency
* Monitor and support performance against SLA-driven metrics in a high-volume operational environment
* Identify and implement process improvement opportunities to enhance efficiency and service delivery
* Manage multiple priorities and workstreams in a fast-paced, dynamic environment
Required Qualifications & Experience
* 3–5+ years’ experience in legal operations, legal services, compliance, or paralegal roles
* Experience within a regulated industry or large corporate legal department
* Strong understanding of legal terminology, documentation, and legal processes
* Excellent investigative, analytical, and problem-solving skills
* Strong organisational and project management capability
* Excellent communication and stakeholder management skills, including working with senior legal leaders and external counsel
* Experience working within complex, matrixed, cross-functional environments
* High IT literacy including proficiency with Google Workspace and rapid adoption of new systems
Preferred Experience
* Experience using case management platforms such as Salesforce
* Background in process improvement or continuous improvement initiatives
* Experience with document management systems or workflow tools
* Exposure to SLA-driven, high-volume operational environments
* Proactive, self-starter mindset with a solutions-focused approach
Education & Certification
* Bachelor’s degree in a relevant field or equivalent professional experience
* Project Management or Process Improvement certification (desirable)