Borough Green - Sales Support Administrator
Working within the IT sector, in a dynamic well-established business in Borough Green, in customer service and sales support. Unicomp pride itself on excellent customer service, fast response times and flexibility in customer offering. We are a sales company selling spare parts for IT equipment and have an extensive service business in Retail and Hospitality. A truly international business, working with Global brands such as Epson, Citizen and PAX, you will join a friendly, but hardworking office with customer and business focus at its core.
We are looking for reliable and friendly member of the office who is willing to join a high performing and structured team. Full training will be provided.
· Answering telephones enquiries - UK and Export
· Responding to Customer Emails - UK and Export
· Daily/Weekly/Monthly reporting to Customers
· Creating new customer accounts - UK and Export
· Processing quotes and orders on IT System
· Part identification using external websites/spreadsheets
· Check part number supersessions on external websites
· Identify part lead times and confirm to the customer
· Releasing pick tickets and check back orders
· Raising commercial invoices for despatch
· Part ship and contact customers when stock is booked in
· Downloading spares guides as required
· Monitoring service repairs
· Dealing with service queries
· Advising customer of warranty invalidations
· Contact Service customers requesting part authorisation, obtaining service Purchase Orders or payment
· Issue repair job numbers to service customers
· Dealing with customer complaints and returns
· Assist with other departments as required
· Liaison with other departments
Service support responsibilities
· Account management for service customers
· Service support for partners
· Ensuring smooth flow of work through workshop
· Obtaining Purchase Order numbers for repairs
· Monitoring statuses of repairs
· Responding to new customers
· Ensuring correct invoicing on repairs
· Liaising with Purchasing for timely delivery of parts
· Liasing with customers regarding receipt and return of units
· Supporting the effort to reach service revenue targets
Qualifications and Skills:
* IT literate (Word, Excel)
* Good organisational skills
* Good telephone manner
* Conscientious with a strong sense of quality
* Ability to work and take instruction from Managers but also to work independently.
* Self-motivating with ability to prioritise own workload
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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