ABOUT THE COMPANY
OAG is a leading data platform for the global travel industry offering an industry - firstsingle sourcefor supply, demand, and pricing data.
We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.
Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.
Visit : THE OPPORTUNITY
We’re looking for a commercially minded and customer-focused Account Manager to join our Commercial team. This role is key to managing and growing a defined portfolio of existing customers across global markets. You’ll focus on driving retention, identifying upsell and cross-sell opportunities, and ensuring clients unlock the full value of OAG’s data and technology solutions. We are open to London-based candidates as well.
WHAT YOU’LL DO
* Own and manage a defined book of mid-market customer accounts across a specific region or vertical.
* Drive strong customer retention through proactive engagement, relationship building, and value delivery.
* Deliver against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
* Identify, qualify, and close growth opportunities through upselling existing products and cross-selling new product families.
* Understand customer use cases, renewal cycles, and account health to manage risks and maximise contract value.
* Collaborate with Customer Success, Solutions Consultants, and Product teams to ensure customers realise the full value of OAG’s services.
* Lead commercial negotiations and renewals with procurement and key decision-makers.
* Maintain accurate forecasting and renewal pipelines in Salesforce CRM.
* Capture customer feedback to inform product development and go-to-market strategy.
WHAT YOU BRING
* Strong communication and interpersonal skills with the ability to engage and influence stakeholders.
* A growth mindset with curiosity to learn and adapt in a fast-paced environment.
* Proactive problem-solving with a focus on outcomes and customer success.
* Organized and detail-oriented, with the ability to manage multiple priorities.Commercial awareness and ability to align solutions with client goals.
* A collaborative approach and a passion for delivering customer success.
TECHNICAL & PROFESSIONAL QUALIFICATIONS
* Understanding of sales principles and techniques.
* Familiarity with CRM systems (e.g., Salesforce) and digital sales platforms.
* Comfortable using data to support decision-making and reporting.
EXPERIENCE REQUIREMENTS
* Experience in B2B account management or customer growth roles, ideally within SaaS, data, or subscription-based models.
* Proven ability to build relationships, deliver value, and meet commercial objectives.
* Exposure to fast-paced, collaborative environments.
WHY OAG :
Join a companythat’sshaping the future of travel through data.You’llwork with passionate teams, tackle meaningful challenges, and help build technology that powers the global aviation industry.Alongside,you’llhelp evolve our internal business systems landscape - supporting teams across the organization, from Commercial and Finance to People & Culture and beyond. By strengthening systems and data architecture and ensuring alignment with our broader data platform,you’llenable smarter insights and further strengthen our data-driven way of working.
#J-18808-Ljbffr