Our clients are looking for a technician to join the software engineering section of their small friendly team to support their software developers and services teams. Key Responsibilities * Provide first line support to Customers and Colleagues, * Review system information including (but not limited to): system notes, bundle audit trail, system email/logs, history, audit logs, to identify technical root cause analysis (RCA) of problems, * Write detailed RCA reports for use by the development team in the identification and repair of software issues, * Work with Quality Assurance team on the software validation process, to ensure software is presentable, user friendly and functional against agreed business requirements, * Assist with the creation of NetSuite components including (but not limited to): workflows, saved searches, XML/PDF templates, reports, roles, mass updates, CSV imports and SuiteBundles, * Work with Sales & Marketing Director to setup demo environments for our Software, * Contribute to the data import process, by using Visual Basic for Applications (VBA) and Microsoft Excel to build high quality, easy-to-use Data Import Spreadsheets, * Support the entire software development lifecycle including debugging, quality assurance and installation/deployment, * Support colleagues who are migrating data between software system, * Support professional service and implementation teams with installations and configuration, * Support customer system integrations during development, roll-out and into the future. Essential Skills * Competence with IT to use the essentials of Microsoft Word, Excel, Outlook, e-mail, web browsers (Chrome, Firefox, IE, Edge, Brave, Safari). Training will be given in use of in-house systems * Competence in communicating in the English language both orally and in writing * Experience using NetSuite SuiteBuilder (Custom Records, Searches, Forms, Centres, tabs and dashboards) * Experience using NetSuite SuiteFlow (Workflows) * Experience using NetSuite Audit Trails/History (Including System Notes, Sent email list, login audit trail, script execution logs.) * General Knowledge/awareness of SuiteBundler * Sufficient experience of software programming, database use, data processing, an understanding of database architecture and use of website update tools * At least 2 years’ experience operating in a business environment * Sufficient experience of working in a team environment * Customer care skills, patience, and efficiency in dealing with business contacts, customers and colleagues, by telephone and in person, in a warm and friendly manner, particularly with international contacts whose first language may not be English. Beneficial Experience * Experience using SuiteBundler or SuiteScript 1.0/2.0/2.1 * Experience working in a development environment with finance software * Experience with the VBA programming language or using UML Use-Case * Experience using version control such as Subversion * Experience working in an agile and fast-paced environment * Achieved a recognised RQF level 4 or equivalent IT competency qualification or achieved a recognised RQF level 3 or equivalent customer care competency qualification * Experience of software testing * A full UK driving licence