Join to apply for the Helpdesk Analyst role at ABR International AB
Start your day knowing you will make a difference!
The Richmond Fellowship Scotland is the leading provider of care services, supporting people with a broad range of needs across Scotland. We are an organisation driven by strong values and a firm commitment to choice, dignity, and social inclusion.
Our IT department is looking for a Helpdesk Analyst to join us on a full-time basis.
The Helpdesk Analyst will be the first point of contact for all TRFS staff and will be responsible for providing support via telephone, email, and Microsoft Teams to all employees for IT-related queries. The role will be based at our Head Office in Stepps and requires a candidate with excellent communication skills who can hit the ground running!
You will be responsible for responding promptly to telephone calls, emails, and service desk tickets for any IT issues. You'll categorize, record, and follow up on all queries, as well as troubleshoot common IT problems related to hardware, software, network access, and user accounts.
Requirements include experience with Windows 10/11, computer technology, and customer service. An understanding of Microsoft 365 and networking is also essential.
The organization offers a competitive salary, generous benefits including enhanced pension contributions, annual leave, and access to over 850 discounts.
This role is based at our Head Office in Stepps and involves working on a rotating shift pattern.
Having fun along the way is important to us!
Closing date: Wednesday 14th May 2025. The advert may close earlier.
Disclosure checks are required; having a conviction may not necessarily disqualify you.
We encourage applications from diverse backgrounds and are committed to inclusivity. We welcome applications regardless of race, ethnicity, religion, gender, disability, age, or sexual orientation. Our mission is to create inclusive teams and celebrate differences.
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