A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.
Team members for the Single Point of Access service support the District Nursing and unplanned community response team, providing a mixture of call handling and administrative duties for the Community Response Team, District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.
Based in the offices at CBX, a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Avaya and Liberty phone systems and IT systems such as PAS, SystmOne, Nerve centre, Outlook and Microsoft Office.
We are looking to recruit a diverse and flexible team with good people skills and the ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.
This service currently works 7 days a week, 7am - 11pm, working various shift patterns covering days, evenings, weekends, and bank holidays.
Key Responsibilities:
1. To act as a first point of contact for service users, health professionals, and other organisations wishing to access the service.
2. To support the team in the day-to-day running and maintenance of the Urgent Care Response Team by providing high-quality comprehensive secretarial and administrative support.
3. Call handling and admin support.
4. Regularly have contact with visitors and the wider general public and be able to communicate in the most appropriate format the remit of the service.
5. The post holder will demonstrate excellent interpersonal skills to facilitate cross-boundary working and relationships ensuring consistent information is provided across the client pathway.
This advert closes on Thursday 12 Dec 2024.
Proud member of the Disability Confident employer scheme
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