Patient Services Advisor - Yeovil, Somerset
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Job Summary
Symphony Healthcare Services has fantastic opportunities for calm, efficient and reliable people to join our team of Patient Service Advisors at Oaklands Surgery, Ryalls Park Medical Centre and Yeovil Health Centre in Yeovil (Somerset), to help support the smooth running of these sites. You will be flexible, hardworking and have excellent customer service skills, coupled with a genuine interest in working with patients, to deliver a high-quality health care service to the Yeovil community.
Main duties of the job
* Provide courteous, calm and effective communication skills both over the phone and face-to-face in busy medical practices.
* Assist and direct patients in accessing the appropriate services or healthcare professional in accordance with agreed procedures, protocols and timescales.
* Work accurately and prioritise own workload effectively while meeting competing deadlines.
* Proactively alert management/clinical staff to issues of quality, risk and safeguarding.
* Use sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).
* Knowledge of the NHS / General Practice would be desirable, but not essential.
About Us
Symphony Healthcare Services was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.
Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity for all.
Job Description
* Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
* Search for, register if necessary and book onto the computer system patients as they present at the desk.
* Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
* Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone.
* Prioritise patients in need of urgent medical attention who present to reception in person or telephone and direct them to the correct clinical intervention/appointment.
Person Specification
Essential
* Computer literate and good keyboard skills.
* Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels.
* Excellent organisational skills.
* Strong attention to detail and the ability to transfer accurate information.
* Work well under pressure.
* Use own initiative within clear boundaries, seeking advice when necessary.
* Demonstrate enthusiasm and a strong sense of teamwork.
* Ability to complete tasks to a high standard with frequent interruptions.
Desirable
* Knowledge of the NHS/General Practice.
* Knowledge of medical terminology.
Qualifications
* English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3).
Experience
Essential
* Experience of working within a team.
* Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures.
Desirable
* Experience of working in a customer focused environment.
* Experience of working within an administration team.
* Experience of working in the NHS or similar health care setting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Details
* Date posted: 16 October 2025
* Salary: £12.65 an hour
* Contract: Permanent
* Working pattern: Full-time, Part-time, Job share, Flexible working
* Reference number: E0215-PSAOSRP-102025
* Job locations:
o Oaklands Surgery, Birchfield Road, Yeovil, Somerset, BA21 5RL
o Ryalls Park Medical Centre, Marsh Lane, Yeovil, Somerset, BA21 3BA
o Boots The Chemists Ltd, 37 Middle Street, Yeovil, Somerset, BA20 1LS
Employer details
Symphony Healthcare Services Limited Oaklands Surgery Birchfield Road Yeovil Somerset BA21 5RL Website: https://www.symphonyhealthcareservices.com/ (Opens in a new tab)
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