The Patient Navigation CareCo-Ordinator is a non-clinical role designed to support patients navigating patientpathways across health and social care. Initially, the post will undertake aproject based on helping patients navigate the diagnostic pathways for ADHD andAutism but will evolve based on the needs of the patient population and PCNpriorities related to tackling health inequalities. You will be the primarypoint of contact for adults, children, young people and their families consideringa diagnosis of Autism or ADHD, guiding them through pre-assessment screening,managing the administrative aspects of referrals and providing compassionatesignposting while they wait.
Main duties of the job
You will take referrals from GPsurgeries, social prescribers and other teams within the PCN, and workcollaboratively with schools and other support agencies where necessary.
You will be knowledgeable in the NHSRight-to-choose pathway and work closely with the social prescribing team andyoung person's triage and outreach development worker to signpost to relevantsupport services for patients and their families.
You will need to be self-motivated, ableto work autonomously and have excellent written and verbal communicationskills.
You will be a strategic thinker withthe ability to work collaboratively across several multidisciplinary networksto fulfil the Chesterfield and Dronfield PCN vision.
Experience in General Practice isdesired, and you may have already completed the NHS 2-day National requirementpersonalised accredited care coordination course.
You should be able to work flexiblyand adapt to the rapidly changing environment that is primary care.
The successful candidate will beexpected to work and travel between Chesterfield & Dronfield PCN practiceswhere necessary.
About us
Arc Primary Care is the umbrella organisation of the Primary Care Network (PCN) in Chesterfield and Dronfield. Arc Primary Care is an alliance of GP Practices.
Our members consist of 10 GP practices which cover a population of over 105,000 patients. At Arc we are committed to ensuring the sustainability of General Practice (and the time honoured valued of list-based general practice model) and realising the benefits of working together.
We deliver enhanced services within the PCN designed to support and enhance the services offered by our member GP Practices within Chesterfield. We do this by employing staff to work through the Additional Roles Reimbursement Scheme and finding innovative and sustainable solutions to the changing needs of the Practices; we bid for contracts to help tackle health inequalities and drive up standards of care within the Chesterfield and Dronfield locality.
Our mission: Committed to high quality collaborative person-centred care. Delivered with integrity and transparency, improving health and wellbeing for all.
Benefits of working with us:
* NHS Pension Scheme, offering flexible retirement choices, an ill health retirement pension, life assurance and an optional lump sum on retirement
* On appointment 27 days plus 8 Bank Holiday annual leave entitlement which rises annually with length of service up to 33 days (pro rata for part time staff)
* Up 5 days professional/study leave per annum (pro rata)
* Access to Well-Being Support
* Blue light Card Discount
Job responsibilities
Mainduties and responsibilities:
1. Take referrals for patients (aged 5+) who are wanting to navigate theADHD and Autism assessment pathway.
2. Support patients and their families to choose an appropriate providerfor assessment.
3. Support patients and their families to prepare relevant pre-assessmentquestionnaires and paperwork.
4. Support patients and their families to navigate the onboarding processof the chosen provider.
5. Provide information and guidance to patients and their families aboutthe "Right to choose pathway" and answer any questions.
6. Work closely with the social prescribing lead to recognise when it isappropriate to refer onwards for further support.
7. Work closely with the social prescribing team to signpost patients andtheir families to community and 3rd sector support while awaitingdiagnosis.
8. Manage a dynamic short-term caseload of patients to support through theADHD and Autism assessment journey.
9. Work as part of a multi-disciplinary team, attending MDTs and CSTs whereappropriate.
10. Ensuring that work is delivered in a timely and effective manner, therole will require managing and prioritising your own workload, in accordancewith the needs of the patients.
11. Buildrelationships with staff within the local PCN, attending relevant meetings,becoming part of the wider network team.
12. Worksensitively with people, their families and carers to capture key information,enabling tracking referrals into the service and outwards to other services.
13. Takean active role in quality improvements and innovations, e.g. audits,significant events analysis and development of protocols
14.To undertake general administrative duties to support the role.
14. To evolvewith the needs of the patient population to support or lead on other carecoordination projects as dictated by population health data.
and any other dutiescommensurate with the role as advised by your line manager
Person Specification
SKILLS, KNOWLEDGE & ABILITIES
* Understanding of and commitment to equality and diversity in the workplace and in the delivery of services.
* Can organise and prioritise workload.
* Understanding of local health and social care services.
* Ability to listen, empathise with people and provide person-centred support in a non-judgemental way.
* Ability to work effectively with colleagues, patients and external organisations.
* Ability to assess risk, anticipate difficulties and successfully address them.
* Effective communication, both verbally and in writing.
* Knowledge of the local voluntary sector and local services.
* Familiar with Safeguarding.
* Knowledge of the NHS right to choose diagnostic pathway.
OTHER
* Willing to work flexibly within the team to cover annual leave or sickness, and to contribute to the extended hours' service if required.
* Ability to travel within the requirements of the role, with access to own transport.
* DBS clearance
Qualifications
* QUALIFICATIONS, TRAINING & KNOWLEDGE
* NVQ Level 3, Advanced level or equivalent qualifications or working towards
* 8 GCSEs Grade A to C or equivalent qualification
* Training and working knowledge of safeguarding adults and children
* Previous experience of Care Coordination.
* Successfully passed the 2-day personalised accreditation care coordination course.
Experience
* EXPERIENCE
* Experience of working within health, community, social care or voluntary sector.
* Experience of computer software packages including excellent use of Microsoft Word and Excel.
* Experience of working with adults and children on a 1:1 basis.
* Experience of using SystmOne or any other case management systems.
* Experience of working within primary care.
* Experience of working in a multi-disciplinary team.
* Experience of working with voluntary organisations.
* Experience of producing individual care plans.
* Experience of managing a caseload.
* Experience of supporting people in a paid or unpaid capacity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£27,611.08 to £30,304.93 a yearDepending on experience
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