Workshop Controller based at our Hatfield Dealership: 1 Great North Rd., Hatfield AL9 5JA
* Manufacturer owned dealership opportunity.
About Us
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.
Benefits
* Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
* Pension: Generous employer pension contribution of up to 7%.
* Annual Holiday: 22 days of annual leave, increasing to 26 with continued service, plus bank holidays.
* Single Private Medical
* Reward Gateway: Access to Reward Gateway with over 500 deals.
* Family-Friendly Policies: Enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme: Counselling, practical information, and digital resources.
* Occupational Health: Focus on physical, mental, and social well-being.
* Personal Accident Insurance: Worldwide personal accident cover.
* Training Opportunities: Training initiatives and e-learning resources.
* Shared Incentive Plan: Opportunity to invest in the Stellantis Group through the shared incentive plan.
* Health Cash Plan: Members can claim a percentage of daily health expenses.
* Paid sick leave on probation.
As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.
A Workshop Controller will also:
* Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
* Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Develop the skills, knowledge and career progression of team members.
* Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
* Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
* Make an impact across the department and whole dealership.
We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success.
To excel in this role you need to have previous experience working in a busy dealership environment.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
#J-18808-Ljbffr