Job Description
The Opportunity
An exciting opportunity has arisen for an Assistant Property Manager to join a growing and professional property management team. This role is ideal for someone with strong organisational skills and a passion for delivering excellent customer service while managing a varied residential portfolio.
You will play a key role in supporting the management of properties, ensuring maintenance issues are handled efficiently, compliance is maintained, and residents receive a high standard of service.
Key Responsibilities
* Manage a portfolio of residential properties, ensuring high standards of service are delivered
* Oversee reactive maintenance, raising job orders and coordinating contractors effectively
* Act as a key point of contact for residents, leaseholders, and clients
* Respond to customer queries via phone and email within agreed timeframes
* Provide regular updates to customers on ongoing works, projects, and queries
* Conduct site visits and produce detailed reports within set deadlines
* Coordinate major works, ensuring all legal notices and processes are followed
* Liaise with contractors, obtain quotes, and ensure value for money
* Assist with budgeting and monitor expenditure against budgets
* Support the preparation and distribution of newsletters and resident communications
* Attend and support resident meetings, AGMs, and client meetings, including minute taking
* Manage insurance claims and related processes where required
Compliance & Administration
* Ensure properties remain compliant with all relevant legislation including H&S, Fire Risk Assessments, and asbestos regulations
* Maintain accurate records, documentation, and reports within internal systems
* Ensure all documentation, contracts, and communications are stored correctly
* Produce reports, budgets, and updates in line with deadlines
* Support the preparation of seller packs and property-related documentation
What We’re Looking For
* Previous experience in property management or a similar role
* Good understanding of residential property management processes and compliance
* Strong organisational skills with the ability to manage multiple tasks
* Excellent communication skills, both written and verbal
* Ability to work independently and manage workloads effectively
* Proactive and customer-focused approach
* Experience using property management systems (e.g. Qube) desirable
* Working knowledge of Microsoft Office (Word, Excel)
Desirable
* Progress towards or completion of a recognised property qualification (e.g. IRPM)
* Experience managing budgets and contractor relationships
Personal Attributes
* Professional, reliable, and detail-oriented
* Strong problem-solving skills and ability to adapt to changing priorities
* Team player with a positive and proactive attitude
* Committed to continuous learning and development
What’s on Offer
* Opportunity to develop within a growing property management team
* Ongoing training and professional development
* Varied and fast-paced role with real responsibility
* Supportive and collaborative working environment