The Manager, Customer Regulatory Support is responsible for the performance of associates in a customer facing Regulatory team in regards to set department metrics and KPIs for responses within the customer interaction management system (SFDC) for Regulatory Support related cases. This position reports to the Department Director and is part of the Customer Regulatory Support team within QARA located in Ilfracombe, UK and will be an on-site role.
What You Will Do
* Lead customer facing direct reports to meet established metrics and provide customer facing regulatory support documentation according to set metrics, ensuring customer satisfaction and protection of Cytiva Intellectual property.
* Provide guidance to other relevant Cytiva functions regarding customer expectations and required information and standards.
* Lead and set the direction for the team and direct reports, including optimization of process to improve efficiency and customer satisfaction.
* Set the strategy and operational plan for the customer facing team in close collaboration with other critical functions in Cytiva and the department.
* Develop people, organization, and operating mechanisms to successfully meet customer expectations and requirements of Cytiva internal stakeholders.
Who You Are
* Bachelor’s degree in a science/engineering or related field required, advanced degree beneficial
* Minimum 2 years’ experience in product management, product support, or quality in a life sciences company
* Understanding of relevant regulatory, quality and scientific fundamentals applicable to Bioprocess products
* Demonstrated ability to balance resources, timing and quality of outcomes
* Proven leadership skills and experience leading global teams
* Strong written and verbal communication skills, fluent in English
Travel
* Ability to travel – opportunities for occasional international travel
Preferred Experience
* Managing a global cross‑functional team
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