Job title: Customer Service Account Manager
Salary: £30,000
Location: Luton
Benefits: 25 days holiday, discounted products, Hybrid working
What you would like to know about this employer?
An established distributer with an impressive portfolio of selfcare products.
Over 25 years industry experience, highly reputable employer who truly support and engage their employees
Purpose of the role:
To manage a portfolio of clients, providing exceptional end-to-end support through handling enquiries, processing orders, and delivering outstanding aftersales care.
Responsibilities:
Managing customer Inbox, responding to all request promptly
Independently supporting and nurturing a portfolio of customers
Understand customer demands and proactively keep on top of their needs
Responsible for processing all sales orders accurately and in a timely manner.
Assist in project management by tracking deadlines and facilitating communication, assisting the Sales team with any additional support with customer files.
Keeping an up-to-date record of all incoming stock delivery dates and delivery information.
Tracking deliveries from the distribution centre and distribution contractors i.e, DPD, pallet network.
Skills and attributes
Exceptional customer service experience
Complaints handling
Accurate order processing
Able to demonstrate the ability to juggle multiple tasks and one time
Passion about going over and above for the customer
Highly organised with impeccable attention to detail
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data