* Parking on site Quarterly bonus
* Hybrid working
About Our Client
Our client is a medium-sized organisation in the Business Services industry. They are known for their commitment to providing excellent services and maintaining a supportive and inclusive work environment. With a presence in the heart of Oxford, they are making significant strides in their sector.
Job Description
* Provide excellent customer service, addressing customer queries efficiently and effectively
* Work closely with the Secretarial & Business Support department to ensure seamless service delivery
* Implement customer support best practices
* Liaise with relevant stakeholders to resolve customer issues promptly
* Maintain customer service records and report on performance metrics
* Assist in the development and implementation of customer service policies
* Participate in team meetings and professional development sessions
* Contribute to the overall customer service strategy of the company
The Successful Applicant
A successful Customer Support Advisor should have:
* Proven experience in a customer service role, preferably doing outbound calls
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and a customer-focused approach
* Proficiency in using customer service software and CRM systems
* Ability to work well as part of a team and independently
What's on Offer
The successful Customer Support Advisor will receive:
* An estimated salary range of 25,000 - 26,000 GBP + 10% quarterly bonus scheme
* A supportive and inclusive work culture
* Opportunities for professional development and growth
* Competitive holiday leave benefits
This is a fantastic opportunity for a Customer Support Advisor to take the next step in their career. If you have the necessary skills and experience, we encourage you to apply. #J-18808-Ljbffr