Role Overview
Head of Services and Impact for a charity focused on supporting nursing and midwifery professionals facing domestic abuse, cancer or financial hardship. Remote/Hybrid, Full-time, Salary £55k–£58k.
Key Responsibilities
* Service Delivery and Oversight: Provide strategic and operational leadership for the support team, overseeing casework delivery, monitoring workloads and ensuring service quality and consistency.
* Evaluation, Impact and Continuous Improvement: Designing and implementing robust evaluation frameworks, producing reports and dashboards, using insight to drive continuous improvement and ensuring impact evidence supports internal learning and drives external credibility.
* Funding and Partnership Support: Identify and shape funding opportunities, provide up-to-date data to strengthen bids, support the development of theory of change models, co-develop case studies and contribute to financial planning.
* Research, Insight and Opportunity Development: Conduct and commission research into external services, monitor national and local policy developments and funding landscapes and share insights on emerging needs.
* Championing the Nursing and Midwifery Workforce: Lead insight and evidence work, identify and analyse trends and systemic issues, collaborate with colleagues to translate data into compelling narratives and represent at external meetings.
* Leadership and Collaboration: Act as a senior leader within the charity, building a strong, supportive working relationship with the support team, foster cross-team collaboration and offer effective line management and development.
Ideal Candidate
* Has experience of coaching and developing a high-performing team.
* Has a sound understanding of governance, safeguarding and data protection.
* Has experience of researching need to inform the development of new products or services.
* Prides themselves on having effective negotiation and influencing skills as well as a good attention to detail.
* Is fully competent with IT including Microsoft Office.
* Has effective organisation and time management skills.
* Has experience of optimising a CRM database to effectively capture and manage data.
* Has a sound understanding of the mental health support services provision nationally.
* Has an understanding or empathy for the pressures facing nursing and midwifery professionals.
Additional desirable skills
* Experience in capturing and recording case studies and impact stories.
* Experience supporting survivors of domestic abuse.
* Hold a valid driving license.
* Have a Mental Health First Aid or similar qualification.
What Success Looks Like
* The support team are engaged, supported and empowered to thrive.
* The charity has an effective data and insight strategy, and the voices of nurses and midwives are amplified to contribute to national policy discussions.
* The service offer meets the evolving needs of nursing and midwives with robust evaluation frameworks in place.
Benefits
* A flexible, supportive working culture.
* 38 days of annual leave (including bank holidays).
* Up to an 8% employer pension contribution.
* Access to an employer assistance program.
* Enhanced sick pay after probation.
* Enhanced family leave policies.
Application Process
* Apply with your CV and a Cover Letter outlining why you’re interested in this role and how your skills and experiences would make you successful.
* There will be a 2-stage interview process with a virtual interview w/c 8th December and an in-person interview w/c 15th December.
* References and DBS check upon successful offer.
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