Overview
Head of Operations (HOO) role in the Corporate Division at D. M. Keith Limited. Reports to: Operations Board Member. Direct Reports: Administration, Account Management, and Logistics Teams (c.10 staff).
About The Corporate Division At D. M. Keith Limited: D. M. Keith Limited is one of the UKs leading motor groups, representing a wide range of vehicle brands. The Corporate Division delivers around 5,000 vehicles per year to customers nationwide. We work with major leasing companies, blue-chip corporates, rental organisations, and end-user clients, providing tailored fleet solutions and outstanding service. The division aims to deliver growth, customer satisfaction, and brand excellence through strong leadership, clear responsibilities, and a collaborative culture. The Head of Operations and Head of Sales are equal senior positions, working together to deliver seamless results for customers, manufacturer partners, and the broader D. M. Keith Group.
Role Purpose
The Head of Operations (HOO) will lead and operationalise the Corporate Divisions delivery function. They will ensure the smooth and efficient running of all operational processes, managing people, systems, and procedures to guarantee vehicles are delivered to customers on time, to specification, and with outstanding service quality.
Key Responsibilities
* Lead, manage, and develop the Administration, Account Management, and Logistics teams.
* Oversee all operational processes including account management, sales administration, and vehicle delivery.
* Ensure all KPIs are consistently achieved: delivery volumes, data accuracy, timeliness of customer information, and service quality.
* Act as a key liaison with leasing companies, manufacturers, and end customers to ensure seamless handovers and delivery experiences.
* Manage and resolve customer complaints swiftly, ensuring positive outcomes and protecting the companys reputation.
* Develop and enhance existing processes and systems to meet evolving client, manufacturer, and customer requirements.
* Collaborate with the Head of Sales to align delivery capability with sales volumes and brand targets for month-end, quarter-end, and year-end.
* Ensure compliance with brand and manufacturer operational standards.
Key Skills & Experience
* Proven track record in operations or logistics leadership within a fast-paced, customer-facing environment.
* Exceptional Excel and data analysis skills, with the ability to monitor, interpret, and act upon key performance metrics.
* Strong process-orientation with the ability to implement and improve operational systems.
* Excellent man-management and team leadership skills.
* Strong problem-solving and resolution skills with a calm, professional manner.
* Detail-focused, analytical thinker with the ability to balance rigour and people skills.
Why Join D.M. Keith
* A trusted, family-owned business with ambitious growth plans.
* Part of a respected AM Top 50 group.
* Collaborative, values-driven culture.
* Opportunity to make a real impact.
Join us and help lead our journey to Be The Best.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
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