HM Revenue & Customs
Transformation Director
As the UK’s tax service, HM Revenue and Customs (HMRC) is one of the largest organisations in the country, employing more than 60,000 staff. Our work touches the lives of almost everyone in the country. The tax revenue we generate is spent by government on the schools, NHS, police and other essential services we all rely on. Our vision is to be a trusted, modern, tax and customs department – one that’s here to support customers and works to close the tax gap.
To achieve this, we are driving forward vital changes that will make us more efficient in serving our customers and managing their compliance. The Chancellor has committed a significant investment over five years to enable us to close the tax gap, delivering an additional £7.5bn in additional tax revenue by 2029/30.
HMRC is now seeking a Transformation Director within Customer Compliance Group (CCG). This is a pivotal role responsible for shaping and helping deliver transformation changes that will enable us to close the tax gap. CCG is the largest group within HMRC, with over 28,000 employees. Leading a team of around 200 people and managing a budget of c.£17m, the Transformation Director reports to the Director General, Customer Compliance Group. They work closely with the compliance senior leadership team and collaborate with partners across HMRC to ensure successful delivery of the new tools, technologies and processes, that will enable us to be more effective and more efficient, ensuring benefits are realised and we deliver a better experience for our customers and people. Key responsibilities include shaping and overseeing delivery of a set of ambitious plans to Close the Tax Gap set out in HMRC’s transformation roadmap which underpin delivery of an additional £7.5bn of tax revenue that would not otherwise be collected by 2029/30, and embedding sustainable change across the compliance organisation.
The ideal candidate must have experience successfully designing and delivering complex portfolios of change to achieve a transformational shift in business delivery, with a proven ability to drive significant benefits in large, complex organisations. They should collaborate effectively with senior leadership teams, contributing strategically to business decisions and bringing an understanding of the business to inform change design and delivery. Essential skills include the ability to influence senior stakeholders, both internally and externally, and to build a capable, motivated team across multiple locations. The candidate must also exhibit personal resilience, able to handle ambiguity and high levels of responsibility while maintaining composure under pressure. Innovation and versatility are crucial, as the role requires turning our strategic vision into a portfolio of change and working with business leaders to deliver strategic transformation which realises significant benefits for the Exchequer. Commercial acumen, the ability to work well with suppliers, and a strong focus on enabling performance improvement are also crucial.
Diversity is vital to the success of this role, and to the Civil Service as a whole. We actively welcome applications from candidates from all backgrounds, with different experiences and perspectives – and we are committed to ensuring that we work in an inclusive way that means everyone in the Civil Service can perform at their best.
HMRC has retained Russell Reynolds Associates to advise on this appointment. For further information about the position and additional details on qualifications, requirements, terms and conditions of service and how to apply, please review the position specification below.
The closing date for applications is 23:55 on Sunday, 16 November 2025.