Overview
Organisation: Make a Smile
Location: Remote - UK-based (with opportunities for occasional in-person involvement)
Commitment: Flexible, approx. 4–6 hours per week
About Make a Smile
At Make a Smile, we believe every volunteer should feel supported, valued, and empowered. Our volunteers are the heart of our charity, and we work hard to break down barriers so that everyone—no matter their background—can get involved and make a difference to children’s lives.
The Role
We’re looking for a compassionate and organised Volunteer Manager to support and oversee the wellbeing and engagement of volunteers across the charity. This role is about building a strong, inclusive, and supportive volunteer community where everyone can thrive.
The Volunteer Manager will:
* Support chapter Wellbeing Officers by ensuring they create proactive wellbeing plans and run initiatives such as wellbeing posts, yoga sessions, or social activities.
* Organise central wellbeing efforts (e.g., online wellbeing campaigns and virtual socials) to strengthen volunteer morale across the charity.
* Lead the Equality, Diversity & Inclusion (EDI) Subcommittee, identifying barriers faced by minority and underrepresented groups and implementing changes to make volunteering more accessible and inclusive.
* Develop and manage Reasonable Adjustment Plans (RAPs) for individual volunteers who may need additional support, ensuring these are sensitively shared and applied.
* Oversee Safeguarding and Community Officers, supporting them to maintain legal compliance and build a sense of belonging among volunteers.
* Champion feedback and engagement, using volunteer insights to improve wellbeing and inclusion initiatives.
What We’re Looking For
* A passion for volunteer support and community building.
* Strong listening and communication skills.
* Empathy and a proactive approach to addressing barriers.
* Organisational skills and confidence leading meetings or subcommittees.
* Interest in equality, diversity, and inclusion (EDI).
* Willingness to learn about safeguarding and wellbeing practices (training provided).
What You’ll Gain
* Hands-on experience in volunteer management, wellbeing, and inclusion.
* The chance to lead on meaningful initiatives that directly impact volunteers’ experiences.
* Opportunities to develop leadership, communication, and EDI skills.
* The satisfaction of knowing you’re helping volunteers feel supported, engaged, and empowered.
Time Commitment
This role is flexible and can be done remotely. We ask for around 4–6 hours per week, though this may vary depending on activities or events.
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