Location: Derby Contract: Full-time (37.5 hours per week) Salary: Dependent on experience Because our customers want real people, not AI, to solve real problems, PKF Infuse is committed to delivering IT support with a human touch. We’re looking for an enthusiastic and motivated IT Support Technician Apprentices to join our Helpdesk Team. This is a fantastic opportunity to kick-start your career in tech with a company that values curiosity, collaboration, and continuous learning. At PKF Infuse, we don’t just fix issues, we build trust. You’ll be part of a team that supports clients with empathy, clarity, and professionalism, helping them get the most from their technology. The important work you will be doing: Provide first-line technical support to clients via phone, email, and live chat Diagnose and resolve basic IT issues, escalating where necessary Build and configure IT equipment for deployment Assist with new user setups and password resets Support workstation installations and basic network admin tasks Maintain accurate and up-to-date client documentation Contribute to a positive, people-first support experience The training and qualification you’ll receive: You’ll work towards the Information Communications Technician Level 3 qualification, with the opportunity to specialise in: IT Support Technician Network Technician Digital Communications Technician The skills and qualities you’ll bring: A genuine interest in IT and technology Strong communication and problem-solving skills Attention to detail and a proactive mindset Ability to work well in a team and independently GCSEs in English and Maths (Grade B/6 or above) Why PKF Infuse? We are a Midlands-based IT managed service provider delivering specialist IT support, from business continuity and crisis planning to managing IT infrastructure and paperless offices. We also provide clients with the highest level of cybersecurity support, implementing practical solutions to protect against cyber-attacks. Our team’s 17 years of expertise means we’re well versed in worrying about the technical details, allowing you to focus on your business and do what you do best. We consider ourselves a true partner to our customers – always on hand to offer advice, implement technological and system changes and get you back online whenever you need us. Gone are the days of just ‘turning it off and on again’, with us you can sleep easy in the knowledge that you will receive straightforward IT solutions that continue to keep your business moving. Our values We know our clients; We are friendly, honest, helpful and courteous; We assist wherever possible at all times; We will always provide you with the best advice for now and for the future; You will always be entirely satisfied with all aspects of our communication. Our benefits A working environment that empowers you to perform at your best, through our flexible working policy and dress for your diary scheme. Time to do what matters to you – 25 days annual leave plus statutory bank holidays, the option to reduce annual hours for additional annual leave, and your birthday off, on us. Rewards for those who actively embrace and embody our values and culture through our Kudos Reward Scheme. Bonus referral schemes for introducing new talent or clients so that when we benefit, you do too Life doesn’t stop at the end of the working day and neither do our benefits. We also offer life assurance, discounts on a huge variety of retailers through our partnership with the PKF Smith Cooper Rewards Scheme, and cashback on healthcare (including dental visits, physiotherapy etc) through Healthshield. How to apply? Apply now if you believe you have what we are looking for! Even if you do not tick 100% of the boxes, we would encourage you to apply. To do so, please upload a copy of your CV and a covering letter to our job portal. Should you have any questions, please contact a member of the People team - email recruitment@pkfsmithcooper.com or call 01332 332021. Please note that whilst we welcome and encourage individuals of all backgrounds to apply for our vacancies, we are unfortunately unable to accept applications from candidates requiring a visa to work in the UK. Please no agencies unless we have contacted you directly.