Job Description
Service Desk Analyst
Permanent, Full Time
We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first.
As our new Service Desk Analyst, you’ll play a key role in delivering high-quality IT Support across our organisation. You’ll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications.
There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference.
Our wider benefits:
1. Salary – 3F £26,176 - £26,733
2. Working hours – 37 Hours, Monday to Friday Hybrid working is available
3. Eligible for essential car user allowance of £94.36 per month plus mileage expenses Driving licence essential
4. Generous holiday entitlement – 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata.
5. 5% pension contribution
6. Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share.
7. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme
8. Access to a wide range of programmes to train and develop you