Are you a hands-on, people-focused hospitality leader with a passion for delivering exceptional service in a premium residential setting?
Were recruiting for a Senior Operations Manageron behalf of a prestigious residential estate in Central London. This is a unique opportunity to lead and elevate the guest and resident experience within an iconic and community-focused environment.
The important part
* Salary up to £70,000 pa + bonus
* Excellent training, development and promotion opportunities
* Pension Scheme
* Up to 25 days' holiday
* Holiday exchange scheme
* Private medical insurance
About the Role
As the Senior Operations Manager you will bethe driving force behind a welcoming, polished, and service-led front of house team. From managing the day-to-day concierge and reception services to overseeing team rotas, standards, and performance, you will play a central role in ensuring the estate maintains its reputation for high service standards and resident care.
Key Responsibilities
* Lead, train, and develop a professional front-of-house team, including security, catering
* Ensure a warm and responsive welcome for all residents, guests, and visitors.
* Uphold exceptional service standards and a five-star hospitality approach across all FOH touchpoints.
* Manage team scheduling, performance reviews, and operational rotas.
* Handle resident enquiries, requests, and complaints with empathy and efficiency.
* Liaise with contractors, estate management, and other departments to ensure a joined-up approach to resident services.
* Implement and maintain processes and service improvement initiatives.
* Maintain high levels of discretion, professionalism, and presentation.
About You
* 5+ years experience in a hospitality, concierge, or residential front-of-house setting.
* Strong team leadership and staff development skills.
* Exceptional interpersonal and communication abilities.
* Experience working with high-end clientele or residents.
* Calm under pressure and solutions-focused.
* Comfortable managing rotas, shifts, and performance across a 7-day operational service.
* Proactive, organised, and service-obsessed.
If you are interested in this role, apply today by clicking on the link below and submit your C.V.
*Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application*
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