Referral Secretary
Studholme Medical Centre Ashford Middlesex
50 Church Road
Ashford, Middlesex TW15 2TU
www.studholmemc.nhs.uk
Start date: As soon as convenient
We are seeking a full‑time, proactive and experienced referral secretary to support our existing team. Ability to use initiative and take ownership of work is required. Experience with ERS and EMIS Web is desirable but training can be given. We offer a supportive, friendly environment with competitive salary and NHS pension. Candidates without direct experience but with transferable skills will also be considered.
Secretarial Duties
* Knowledge of EMIS Web and DocMan
* Good secretarial background, preferably in a medical environment
* Proficient in typing letters of referral, two‑week referrals, A&Gs and occasional dictation transcription
* Managing e‑referrals (Choose & Book), booking appointments for patients, sending appointment details, liaising with hospitals and patients
* Troubleshooting and addressing day‑to‑day queries
* Handling telephone enquiries with hospitals, patients, insurance companies and third parties
* Avoiding and following up on results/appointments with appropriate hospitals/GPs
* Adhering to NWS guidelines pathways for referrals
* Opening, distributing and frankening post
* Emailing relevant referrals/letters to appropriate departments
* Liaising with GPs regarding any queries, concerns, etc.
* Other tasks as required
Person Specification
Experience
* Experience working as a medical secretary or within a professional environment
Qualifications
* GCSE grade 7 or above in English
* Previous experience working as a Medical Secretary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
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