Visitor Operations Manager, Somerset, £50,000
I am super excited to be working with a high-end visitor attraction in Somerset is seeking an experienced Operations Manager to oversee the smooth running of the venue. This role combines operational leadership with a strong commercial focus, ensuring exceptional service standards while supporting revenue growth across ticketing, retail, and events.
Responsibilities:
* Lead day-to-day venue operations to ensure an efficient visitor experience
* Manage and motivate front-of-house and retail team
* Monitor performance, budgets, and commercial opportunities to drive profitability
* Collaborate with marketing, sales, and events teams
* Ensure compliance with health & safety and accessibility standards
* Oversee retail operations including merchandising, stock control, and sales performance
The Ideal candidate:
* Proven experience in operations or venue management within attractions, hospitality, or leisure
* Commercially astute with a track record of driving revenue and efficiency
* Strong leadership, organisation, and communication skills
* Proactive, hands-on, and calm under pressure
* Flexible to work occasional evenings and weekends as required
* Passionate about delivering world-class visitor experiences