Job Description Collections Specialist - 12 month FTC Department: Finance Reports to: EMEA Collections Manager Dotted line: FC Location: Hemswell, Lincolnshire Job Purpose: The Collections Specialist will be responsible for managing overdue accounts, contact customers to collect outstanding payments, and ensuring timely resolution of inflowing payment issues to maintain a healthy cash flow. You will be part of a Collections team embedded in the Global Trade business for ADM Agriculture. Main Responsibilities: Monitor and manage accounts receivable to identify overdue payments. Contacting customers primarily by phone, following up via email to collect outstanding debts. Maintain accurate records of all collection activities and customer interactions. Collaborate with internal departments to assist with resolving issues. Ensure compliance with relevant laws, regulations and company procedures related to collections. Provide exceptional customer service whilst maintaining professionalism and empathy. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Enlist the efforts of sales and senior management when necessary to accelerate the collection process Must be pro-active, hardworking and able to communicate and follow up effectively with stakeholders regarding customer accounts on a timely basis Establish and maintain effective and cooperative working relationships with traders and sales Documenting the steps taken in the collection system GetPaid Preparing the weekly report for the assigned unit Support projects relevant to collections Any other reasonable duties as requested by business managers. Skills, Abilities & Experience: Good problem-solving and decision-making skills Proven experience as a Collections Specialist, AR Clerk or similar role. Excellent communication and team working skills Ability to prioritise and manage multiple responsibilities Assertive, target-driven and autonomous work approach Commitment to excellent customer service Basic accounting knowledge esp. of billing and collections procedures will be an advantage Relevant working experience in international agricultural business or in a collection agency is desirable Banking, commercial or administrative apprenticeship or comparable Excellent language skills in English, other languages are considered as a plus Competencies: Every position requires: Attitude, Concern for Quality, Integrity/Values, Diversity, Safety. Performance and Results Orientation Problem Solving Building Relationships Job Knowledge/Technical Proficiency Communication Adaptability Judgement Teamwork Reliability Decision Making/Risk Taking Influence Innovation/Continuous Improvement About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.