Senior IT Support Engineer, 2nd Line AND 3rd Line roles Location: Bristol Salary Range: £(Apply online only) + Benefits DOE 🛠️ Your Role: Lead, Troubleshoot, Enable As our Senior IT Support Engineer, you'll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You'll be managing everything from Windows desktops and servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence. Core Responsibilities: Windows Desktop & Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting. Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper‑V; clustering is a strong advantage Backup & DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent. Cloud & M365/Azure: Own administration of Microsoft 365, Azure, and Intune. Scripting & Automation: Build and adapt scripts in PowerShell and other languages to automate processes. Networking & Security: Configure routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and firewalls (Sophos XG/Cisco). Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS. Mentorship & Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation....