Multimodal freight operator

Job Description

Multimodal Freight Operator
Lichfield
Up to £36,000 DOE
Monday-Friday, 9am-5pm

A long-established freight forwarder in Lichfield is looking to add a Multimodal Freight Forwarder to their expanding team. This position has a strong ocean freight bias, but you'll also work across road and air to support the full end-to-end process. Ideal for someone confident in export operations, with import experience considered a real advantage.


What you'll be doing
* Coordinate multimodal shipments with a primary focus on ocean freight-handling bookings, documentation, carrier liaison, and compliance.

* Manage end-to-end export operations and support import processes when required.

* Oversee key milestones from origin to final delivery, ensuring deadlines and service expectations are met across all modes.

* Prepare and process Bills of Lading, commercial invoices, export declarations, and all other relevant multimodal shipping documents.

* Liaise daily with carriers, hauliers, overseas agents, airlines, and customers to ensure smooth cargo flow.

* Deliver excellent customer service, providing updates throughout the shipment lifecycle.

* Troubleshoot delays or operational issues, maintaining strong relationships with partners and clients.


What we're looking for