Network Engineer
Hybrid (2 days per week in office) - Midlands
About the Role
We're seeking a Network Engineer to join a dynamic team supporting a large and complex enterprise IT environment.
In this role, you'll work closely with senior engineers to support and maintain network infrastructure, ensuring high availability and rapid resolution of incidents. You'll play a key role in maintaining critical services, improving operational processes, and contributing to the continuous evolution of the organisation's digital estate.
What You'll Be Doing
* Provide technical support for network infrastructure, primarily within enterprise environments (e.g. Cisco technologies)
* Monitor, troubleshoot, and resolve network and infrastructure incidents to minimise service disruption
* Respond to and support major incidents, collaborating with cross-functional technical teams
* Analyse recurring issues and contribute to problem management and root cause analysis
* Raise and manage Requests for Change (RFCs) and support change implementation processes
* Maintain accurate and up-to-date technical documentation and knowledge base articles
* Monitor data centre and communications room equipment, escalating to third-party vendors where required
* Support broader infrastructure areas including virtualisation, storage, operating systems, and data se...