Job Summary
The Patient Experience Booking Coordinator provides professional administrative support within Outpatients, ensuring a high standard of service to patients, relatives, and colleagues.
Responsibilities
* Support interpreting, accessibility, and main reception services to deliver an efficient and positive patient experience across the department.
* Provide administrative support across the Patient Experience and Outpatient teams.
* Respond to patient, staff, and relative enquiries via phone, email, and in person.
* Book interpreting and accessibility services accurately and in line with Trust procedures.
* Register, check, and update patient and referral information on Trust systems.
* Maintain accurate records and spreadsheets to support reporting and monitoring.
* Cover the outpatient main reception, assisting patients and providing information as required.
* Liaise with internal teams and external providers to ensure timely coordination of services.
* Attend meetings, take notes, and complete general administrative tasks including photocopying and filing.
* Support colleagues during periods of absence to maintain continuity of service.
* Undertake any other duties relevant to the post to support effective patient care and service delivery.
Visa and Sponsorship Details
* The Trust cannot offer sponsorship for this position.
* A full‑time permanent vacancy cannot be filled by individuals on a Student visa unless they have applied for a Graduate visa, or they have successfully completed their course and applied for a Graduate visa before the anticipated start date of employment.
* Alternatively, the Trust may agree to sponsor a Skilled Worker visa if the individual completes their studies within three months of the anticipated start date of employment.
Benefits
* Development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse, and day nurseries.
* Reduced cost Stagecoach bus travel to and from Cambridge University Hospital site and park‑and‑ride journeys between Babraham Road and Trumpington sites.
* Subsidised cost of parking on site for eligible staff.
* Hot food is available 24/7 on CUH campus at a reduced cost for colleagues.
* Staff pod break spaces, including a colleague‑only café with free tea, coffee, and a private outdoors area.
* Flexibility in working arrangements such as part‑time work, job share, term‑time work, and flexible start and finish times.
We welcome and encourage applications from the Armed Forces, reflecting our commitment to a diverse and inclusive community. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
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