PA Services Manager – Pinsent Masons
Job Title: PA Services Manager
Group: Facilities
Location: Birmingham / Leeds / Glasgow
Hours: Monday to Friday 9.30am to 5.30pm
About the Business
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award‑winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.
Purpose of the Role
Our role is centred around the stellar realisation of firm‑wide strategy and business plans, ensuring that our commercial plans are robust and our organisation is future‑proofed for ongoing success. Achieving consistent and dependable results is paramount. This is done through motivation, development and coaching of a cohesive workforce. Effective change management is essential. We are committed to coaching to deliver optimum client service. Staying aware of industry trends and developments allows us to maintain our competitive edge.
Candidate Overview
* Robustly manage performance of the Service in line with HR policies
* Proactively manage capacity and distribution of workloads within the Service
* Advocate correct utilisation of Document Services, challenge non‑compliance and address problems and issues in a timely manner
* Manage recruitment process and associated induction for the Service
* Integrate all new starters
* Stringently manage review process
* Prioritise talent management and retention
* Promote importance of networking and building client relationships
* Actively apply 70 20 10 approach to development
* Build strong relationships with key stakeholders
* Ownership of preparation and circulation of statistics, analysis of trends, addressing concerns with a results driven approach
* Acutely aware of practice group priorities, anticipate challenges and cascade relevant information
* Energetically manage any change process
* Continuously innovate and design to improve service area
* Cultivate continuous improvement through regular team meetings
* Foster collaboration with wider team, including peers
What can we offer you?
* Carers’ leave (up to five paid days’ leave towards caring responsibilities)
* 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
* Contributory pension of up to 5 %.
* Private healthcare policy
* Death in service cover (4 × base salary).
* Eligibility to apply for interest‑free season ticket loan, gym membership loan and/or rental deposit loan.
* Cycle to work scheme
What happens next?
Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.
We typically hold two interview stages per vacancy, providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.
About our Commitment to Diversity
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everyone attending an interview to feel comfortable and be able to fully demonstrate their experience and talents.
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