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Overview:
About Marc
Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson'S School of Design. As a design student, Jacobs was the recipient of some of the School's highest honors including design student of the year.
In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.
Objective of the role
As a Sales Ambassador in our Bicester Village store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.
Responsibilities:
Job responsibilities
Brand Ambassador
* Excite and install passion and pride for the brand
* Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
* Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines
General Store VM/ Client Management
* Reflect the visual merchandising guidelines promoting the brand image
* Enhance customer service standards in store to ensure the best client journey
Sales/ Business Monitoring
* Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
* Build and maintain a relationship with them
* Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
* Process the sale in a confident and professional manner
* Gather the client's CRM details to enlarge your client book
* Drive your product knowledge by keeping up to date with fashion trends
* Update yourself on all product lines through research
* Ensure all Company policies and procedures are attended
* Support control and management of stock
Qualifications:
Profile
* A minimum of 2 years' experience in sales in a luxury, high fashion environment
* Experience in selling RTW / LG
* Passion for fashion and sales
* A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
* Excellent personal presentation – a Marc Jacobs Brand Ambassador
* Understanding of Retail KPIs
* A fluent level in English is essential and additional languages are an advantage