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Primary & Community Development Support Admin
NHS AfC: Band 4
Main area: Administration
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 990-SW-6825933-E
Site: South West House
Town: Taunton
Salary: £26,530 - £29,114 per annum
Salary period: Yearly
Closing: 31/12/2024 23:59
Our Organisation
The NHS is building a culture that is positive, compassionate and inclusive – and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time, hybrid working or another flexible pattern.
Job overview
An opportunity has arisen for a Band 4 Primary & Community Development Officer to join the NHSE South West Region Primary, Community and Personalised Care Team. The post-holder will provide administrative support across a range of deliverables specifically for the Primary, Community and Personalised Care Team.
We seek an enthusiastic, motivated, and proactive individual capable of working independently across diverse priority areas. This role requires thriving in a complex environment, strong relationship-building skills, and the ability to prioritise. The role involves liaison with wider teams, offering exposure to a range of experience. We will provide support and development opportunities, helping you to achieve your potential.
Main duties of the job
* Function as a point of contact for the Primary Community and Personalised Care (PCPC) Team, dealing and responding effectively with complex and sensitive information from a wide range of stakeholders.
* Monitoring and managing the generic PCPC mailbox, dealing with queries, internally and externally, for the three PCPC Portfolios/Programmes: Urgent Response and Acute Deterioration, Intermediate and Long-Term Care and Preventative and Pro-active Care.
* Prepare agendas, take meeting action notes, track, and follow up on actions and distribute action notes of meetings.
* Provide support to PCPC team meetings, including organising meetings, booking rooms, and ensuring papers are ready and distributed for meetings.
* Managing the electronic diary for the Directors as agreed.
* Working together with other PCPC team administrators to provide an effective network of communication including dealing with visitors and being flexible to cover other PCPC team administrators’ general duties.
* Provide efficient and effective administrative support to the members of the PCPC team.
Person specification
Qualifications
* Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Experience
* Experience of drafting general correspondence. Intermediate knowledge of IT programmes and platforms such as Microsoft Outlook, Teams, Word, PowerPoint, Excel, and SharePoint.
* Adaptability, flexibility, and ability to cope with uncertainty and change.
* Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
* Experience of collaborating remotely with a team who are geographically based across multiple locations across the region and nationally.
* Experience of working in a healthcare or public sector environment.
Skills
* Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
* Ability to work at pace in a busy working environment and able to multi-task.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
For further information visit NHS England.
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