Welcome to Our World
Proud creators of beautiful home textiles since 1850, Christy is an unmistakably British brand born in Manchester. We are passionate about our collections, both past and present, honouring a rich heritage and an innovative spirit. Through meticulous attention to detail that runs through every thread, we bring joy to everyday living, transforming routines into revitalising rituals.
Weaving a Rich Heritage
Established by the Christy family in 1850, our journey began with the introduction of terry towelling fabric, an innovation previously unseen in Great Britain. This pioneering move helped Christy gain recognition across the UK, including the Royal Family. Today, our brand continues to represent exceptional British craftsmanship, seen in luxury hotels and on Wimbledon’s Centre Court.
Over the years, we’ve expanded our collections across towels, bed linen, robes, and more. Now part of the global powerhouse Welspun Group, we continue to evolve with cutting-edge technology, new product categories, and global reach, all while staying true to our legacy of design‑led, luxurious home textiles.
The Role
To maintain and improve sales targets, whilst offering an excellent standard of customer service and to ensure high standards of visual merchandising, presentation and housekeeping.
Key Responsibilities
* To be responsible for stock, deliveries and pricing.
* To control and report stock markdowns.
* To manage and motivate Sales Advisors in supporting you to achieve the sales and profit targets
* To manage cash and payment systems in accordance with company procedures and policies.
* To manage costs and overheads and all factors affecting the profitable performance of the shop, e.g. Utility bills, overtime etc.
Customer Perspective
* To plan and implement shop merchandising, as to maximise sales, customer satisfaction, appearance and brand image.
* To manage selling and customer service activities and staff competence in these areas, so as to optimise and sustain sales performance, profitability and customer satisfaction.
Internal Process Perspective
* To manage, motivate staff, recruit staff, train and develop staff, according to Company policies.
* To ensure Employment laws and revelant HR procedures are followed ,e.g. appraisal etc.
* To be responsible for completing paperwork required by Head Office efficiently and accurately and meeting all deadlines.
* To manage upkeep and condition of all equipment, fixtures and fabric of shop premises.
Learning & Development Perspective
* To develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to company approval.
* Performance reviews.
Skills and Competencies
* Ability to work under pressure to meet deadlines.
* Team player with a flexible approach.
* Organised and proactive approach and able to work on own initiative.
* Strong customer service and communication skills.
* 2 years + experience in a managerial or supervisory role within an Outlet/Stand Alone environment.
Qualifications and Professional Accreditations
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