The Culture
My client is proud of their people-first culture, valuing teamwork, quality, and proactive problem-solving. Their values —sustainability, quality, proactivity, flexibility,andsolution-oriented thinking— underpin everything they do.
The Role
As Account Manager, you’ll take ownership of key customer accounts, ensuring first-class communication, timely delivery, and excellent service throughout the order process. You’ll coordinate with internal teams in purchasing, production, engineering, and quality to ensure everything runs smoothly — from order placement to final shipment.
This is a hands-on, customer-facing role that plays a vital part in driving commercial success and maintaining long-term partnerships.
Key Responsibilities
* Act as the main point of contact for your customers, representing their voice within the business.
* Manage customer schedules, provide updates, and resolve any issues quickly.
* Oversee orders end-to-end, coordinating across internal departments.
* Prepare and present data for Quarterly Business Reviews (QBRs).
* Monitor commercial performance, costs, and materials.
* Support new business opportunities and contribute to process improvements.
About You
You’ll be an experienced Account Manager who enjoys building strong relationships and managing complex projects with precision.
You’ll need:
* Experience managing customer accounts within a manufacturing environment.
* Excellent communication and influencing skills.
* Strong commercial awareness and attention to detail.
* Confidence using MRP systems and handling order data.
* A background in electronics or technical manufacturing (preferred).
* Full UK driving licence and flexibility to travel when required.
Please note: this is an on-site position based in Basildon; hybrid or remote working is not suitable.
What’s on Offer
* 37-hour working week (Mon–Thu 08:00–16:30, Fri 08:00–13:30)
* 22 days’ holiday bank holidays
* Company pension
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