For full job description and person specification please see supporting document. Greet Patients/Temporary Residents, establish what they need, and direct them in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way - demonstrate a broad understanding of how General Practice connects to Secondary Care, social and voluntary sector services. Project a positive and helpful image to Patients and other visitors, either in person or via the telephone. Be mindful of Patient information confidentiality and privacy. Provide the initial information on services to Patients and refer on for more in-depth advice as appropriate. Use tasks and the Instant Message system to forward work or alert colleagues to urgent items. Be mindful of any health and safety hazards that might impact Patients and visitors in the foyer or waiting room area and take action or report this as appropriate. Identify when there is a need for urgent action, or for a step-up in care and alert the relevant professional(s). Use your training and judgment to ensure that Patients who need urgent support, or you suspect may be vulnerable, are supported quickly by a clinician. Confirm contact details, home address and some basic QOF information with Patients. Provide an effective handover to colleagues. Work as a team to ensure team tasks and are completed in a timely way. Provide general day to day support to our clinicians and Practice management. Actively participate in Practice Training which may mean you need to attend a training session outside of your normal working hours.