Please note that this job is open only to current members of staff of Cardiff University who are eligible for redeployment. Internal Redeployment Only - Invigilation - Operational Support Assistant Based in Registry Operations you will provide operational support for University Examinations and administrative support to Registry staff, engaging and completing a range of routine tasks to meet operational and customer service requirements. You will provide support and guidance on examination processes, to ensure that students are supported and receive an excellent service. You will provide examination and operational support, supporting exam preparation and invigilation, delivering a customer focussed service working within the expected values and behaviours of Registry. This is a physically demanding role where you will need to be able to set up venues with desk numbers and layout and collect exam papers, supervise the conduct of the exam, and walk around for long periods to monitor activity and support students. This role is only to support invigilation, but there is also further opportunity to provide operational support for a range of Registry activities and events to support students throughout the year. These include student enrolment, graduation, and general office support in preparation for examinations. Exam Periods: We require invigilators for each of our three exam periods: Autumn: 2 weeks in January Spring: 5 weeks across June and July Resit: 2 weeks in August This is a variable hours (minimum of 10 hours per year) open ended position. During the main exam period there will be an opportunity to work significantly more hours up to 35 hours per week. Please contact either Miriam Murphy ( invigilation@cardiff.ac.uk ) or Vicky Young Exam Manager ( DaviesV2@cardiff.ac.uk ) for an informal, confidential discussion about the role. Please note, for this role we only require a short covering letter detailing your interest in the invigilation role and how your experience meets the essential criteria relating to invigilation. Salary: £23,350 per annum, pro rata for hours worked or £12.80 per hour (Grade 2). For more information on work-life balance, financial benefits, development, and wellbeing, and some of the facilities and services on offer to staff at Cardiff University please visit What we can offer - Jobs - Cardiff University Closing date: Thursday, 18 December 2025 Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements. Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. General Examination Responsibilities Reading through the examination paper before the student arrives to ensure an awareness of the subject, any possible queries on the instructions and potential unusual spelling. Maintaining a professional and impartial position at all times and ensuring that no personal opinions, advice or answers are provided or indicated. Ensuring all examination announcements are clearly made to students at the correct times. Ensuring that examination regulations are adhered to including reporting incidents such as noise disturbance, academic misconduct, student illness, toilet breaks and any complaints regarding any aspect of the examination. Being understanding and flexible to the needs of students with disabilities in a higher education environment and the boundaries that need to be observed. Operational Support Responsibilities Undertake a variety of operational activities to support the team and department including acting as the first point of contact at university events, delivering a customer focussed service and maintaining a calm and professional approach. Deal with both simple and more complex enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on. Carrying out general office duties as required, following standard processes and procedures. General Duties Abide by all University policies and undergo appropriate personal and professional development. Perform other duties which are not included above, but which will be consistent with the role. Uphold the Professional Services Values & Behaviours or local equivalent. A number of examination sessions may operate on each day (including occasional Saturdays), which may require a start time of 7:30am or a finish time of 6.00pm. Examination venues across Cardiff are used and Invigilators are expected to travel to any venue in which they are scheduled. Staff may be required to work on weekends depending on the scheduling of events. Enrolment and graduation events may include evening and weekend working. Staff may need to stand for long periods assisting and guiding students. Essential Criteria Qualifications and Education 1. NVQ 2 / GCSE level A-C or equivalent. Knowledge, Skills and Experience 2. Proficient experience of working in an administrative or office environment, proficient in using common office IT packages (e.g. MS Office). 3. Excellent oral and written communication and listening skills with the ability to write / type quickly, accurately, legibly and with attention to detail. 4. Ability to work within a defined set of procedures and protocols. 5. Ability to work independently with a responsible, professional and flexible approach to the working environment. 6. Ability to identify problems using own initiative, determining which standard process and procedures can be used to solve them. Customer Service, Communication and Team Working 7. Ability to relate to students, be supportive and communicate effectively and professionally with a wide range of customers within the university as well as understanding and having a flexible approach to the needs of students with disabilities and boundaries that need to be observed. 8. Ability to maintain professionalism and impartiality in responding to queries, ensuring compliance with standard examination procedures and practices. 9. Experience of delivering a customer focussed approach. 10. Ability to stand and walk around venues to set up and collect completed paperwork; monitor and support students for the duration of the examination. You need to be physically fit and able to carry boxes of papers around the venue to distribute to students. Desirable Criteria 1. An understanding of examination processes in a Higher Education environment. 2. Previous experience of scribing / taking notes or reading for examinations in an education environment. 3. Experience of working in a Higher Education environment. 4. QA Level 3 Award in First Aid at Work. 5. Fluency in Welsh, written and oral.