We're recruiting a proactive and resident-focused Housing Support Officer to join a busy Housing Management service. This is a varied, hands-on role supporting tenants, maintaining safe and welcoming neighbourhoods, and ensuring homes and estates are managed efficiently.
You'll be the operational heartbeat of the team-providing frontline resident support, managing key administrative processes, and assisting Housing Officers in delivering an excellent service to residents across the borough.
The Role
·Building positive relationships with tenants and supporting a strong, responsive housing service.
·Manage the team mailbox, providing initial responses or escalating enquiries where appropriate, including MASH enquiries.
·Support the completion and filing of Introductory Tenancy Audits, ensuring compliance and timely record keeping.
·Assist with tenancy management administration, including audits, renewals, and tenancy papers.
·Gather and prepare information and chronologies for medium and high-level tenancy cases to support legal action where required.
·Support the Housing Management team with onsite compliance checks and ensuring appointments are booked promptly when passed for assistance.
·Take ownership of estate inspection coordination, ensuring issues are logged, actions completed, and repairs followed up.
·Provide diary management and appointment scheduling support for the team.
·Offer housing and transfer advice to residents over the phone and in person, providing clear and accurate guidance.
·Support with estate-based management tasks, including contractor liaison, neighbourhood management plans and decant arrangements for repairs.
·Update and maintain accurate tenancy data across Northgate and NECDM systems, supporting Housing Officers in data management and case updates.
·Assist with monthly data reporting on neighbourhood performance, ensuring information is accurate and submitted on time.
·Provide administrative support to ensure smooth delivery of services and excellent resident experience across the Housing Management function.
Key Requirements
·Experience in a housing, customer service, or administrative support role within a public sector or social housing environment.
·Strong interpersonal and communication skills with the ability to handle sensitive enquiries from tenants and residents.
·Excellent organisational skills, with the ability to manage multiple priorities and maintain attention to detail.
·Confident using Microsoft Office, Outlook, Excel, and housing management systems (e.g. Northgate / NECDM - training provided).
·Comfortable working in a fast-paced, hybrid role involving both office-based administration and estate visits.
·Ability to produce accurate records, reports, and documentation for audits and legal proceedings.
·A collaborative team player with a positive, proactive attitude and commitment to delivering excellent service to residents.
·Full UK driving licence would be ideal but not essential
What You Need to Do Now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us