Service Support Manager
Location: Field-based role covering Nottingham, Leicester & Coventry. Full-time, 40 hours per week (Monday to Friday with flexibility required).
We're looking for a Service Support Manager to oversee multiple commercial cleaning contracts, ensuring high service standards and compliance across a diverse portfolio. You'll manage teams across approximately 35 sites, working closely with clients and operatives to deliver excellent cleaning performance and operational efficiency.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Support Manager who will lead cleaning operations across multiple sites while driving performance, compliance, and client satisfaction.
Role Responsibilities
* Build strong client relationships and conduct regular audit inspections across sites
* Monitor and manage performance against SLAs and cleaning specifications
* Oversee workforce management including pay, recruitment, training, and performance
* Ensure compliance with Health & Safety, Fire regulations, and company policies (HR, QHSE, RTW, Vetting)
* Drive consistent service delivery standards across all contracts within your area
What We're Looking For
* Proven management experience within cleaning or soft services in a facilities management environment
* Strong communication and customer service skills with the ability to build stakeholder relationships
* Excellent organisational and time management capabilities across a multi-site portfolio
* IT literate, with good working knowledge of Microsoft Office (Word, Excel)
* Full UK driving licence (company car provided)
* IOSH Health & Safety qualification (desirable)
Benefits
* Company car provided for business use
* Opportunity to manage a diverse and dynamic portfolio of sites
* Career development within a leading facilities management organisation
* Virtual GP, salary finance scheme, flexible lifestyle benefits platform, up to five extra days’ holiday, critical illness insurance, dental treatment, technology products, high street discounts, cycle-to-work scheme, life cover up to four times your salary, enhanced pension contributions, save-as-you-earn scheme, Mitie Matching Share Plan, Mitie Stars recognition
Accessibility
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at zehdan.raja@mitie.com.
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