Retail Security Officer – M&S
Location: M&S, Foyleside Shopping Centre, Londonderry, Northern Ireland, Ireland, BT48 6XY
Salary: £13.58 per hour
Guaranteed 40+ hours per week
Candidate must have 5 years trackable working history in UK.
Creating Safe, Welcoming And Exceptional Store Experiences
At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day.
The role
This is a customer-facing role within a premium retail environment where safety, professionalism and service must work together seamlessly.
This Includes
* Creating a visible, welcoming and reassuring presence within store
* Supporting customers and colleagues professionally and confidently
* Responding appropriately to incidents, theft and security concerns
* Helping de‑escalate challenging situations calmly and respectfully
* Working collaboratively with store teams as part of the wider M&S environment
* Delivering high standards of professionalism, communication and customer service at all times
The type of person we are looking for
We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer‑facing environments.
Most Importantly, We Are Looking For Individuals Who Demonstrate
* Strong communication and people skills
* Professionalism and emotional intelligence
* Confidence and sound judgement
* A calm and positive approach under pressure
* A genuine desire to help customers and colleagues
* Pride in delivering high standards every day
The M&S Gold Standard and Magic Moments
At M&S, we believe the moments that matter most are often the smallest. A warm greeting, a calm response during a difficult situation, or proactively helping a customer can completely shape how someone experiences the store.
We call these Magic Moments
You will receive industry‑leading training designed specifically for the M&S environment, helping you develop the confidence, communication skills and professionalism needed to deliver these moments consistently.
What You’ll Receive
* Competitive pay, with guaranteed 40+ hours per week
* 20% colleague discount, plus complimentary beverages and snacks during your shift
* Full training and ongoing development, including company‑funded SIA licence renewal
* Access to industry‑leading customer service and retail security programmes
* Career progression opportunities across Mitie and the wider retail security operation
* Employee recognition and reward schemes that celebrate great performance
* A wide range of Mitie benefits, discounts and wellbeing support, including the Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
* The opportunity to work as part of one of the UK's most recognisable retail brands
More than a security role
This role is about more than security alone. It is about helping customers feel safe, supported and welcomed, while protecting colleagues, stores and the wider M&S environment.
If you are professional, people‑focused and want to be part of a team delivering a modern, customer‑centric approach to retail security, we would love to hear from you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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