PayPal is committed to delivering the best experience for our global developers. As part of the SMB team in the Global Markets organization, the Developer Commercial Lead will own PayPal’s end‑to‑end developer experiences in the UK, including onboarding, integration, and ongoing support for developers in the SMB segment. The role requires excellent communication skills and the ability to build strong relationships with external developers.
Job Description
Essential Responsibilities
* Participate in complex problem resolution for sales development.
* Lead complex projects with diverse scope.
* Determine methods and procedures for new assignments.
* Implement initiatives resulting in global process improvements.
* Provide strategic direction and leadership to the sales development team.
Minimum Qualifications
* 8+ years of relevant experience and a Bachelor’s degree OR an equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
As a Developer Commercial Lead, you will engage with and nurture the UK developer community. You will collaborate with internal stakeholders and external developers to create engaging educational materials and facilitate a collaborative dialogue. Your primary goal is to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.
Day‑to‑Day Responsibilities
* Market scoping & building a strategy: segmentation, sizing the opportunity, and developing a plan to address various opportunities over time.
* Community building: building the book of Developers and System Integrators, initiating contact and nurturing these relationships.
* Developing rewards mechanisms to maintain relationships with developers.
* Community engagement: community forums, planning, organizing, and participating in virtual and in‑person events, including webinars, meetups, and hackathons.
* Developer support: regularly update and expand our knowledge base with solutions to common challenges, best practices, and FAQs.
* Content creation: work with our developer documentation team and subject matter experts to create video and written tutorials to guide developers through the integration process and showcase advanced features.
* Feedback collection and advocacy.
* Act as a liaison between developers and internal product teams, advocating for developer needs and influencing product enhancements.
* Represent PayPal at external events and conferences to strengthen relationships with developers and showcase our commitment to the community.
What You Need to Bring
* Enthusiastic and proactive with a passion for fostering a collaborative developer community.
* Ability to balance multiple responsibilities, prioritize tasks, and meet deadlines in a fast‑paced environment.
* Commercial acumen and the ability to develop commercial tactics and negotiate them with developers.
* Willingness to adapt to changing technologies and industry trends, ensuring that our developer community stays at the forefront of innovation.
* Excellent written and verbal communication skills.
* Ability to collaborate effectively with cross‑functional teams, including product development, engineering, marketing, and customer support.
* Proven experience in a developer community management role or a similar position.
* Experience with creating technical documentation, tutorials, and other educational materials.
* Strong technical background with the ability to understand and communicate complex technical concepts. Experience as a developer is preferred.
* Familiarity with key programming languages.
Our Benefits
PayPal offers comprehensive, choice‑based programs to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We provide generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
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