Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10 9TW
Contract: 24/11/2025 - 31/05/2026
Pay:
Umbrella: £18.58 per hour ~ £36,000 (per annumm equilent)
About the Role
We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.
Key Responsibilities
Respond to emails, tasks, and Teams calls from internal teams
Amend and update orders in WMCS
Obtain Proof of Delivery (PODs) and progress claims within deadlines
Arrange carriage forwards and manage suspended orders
Liaise with couriers for quotations, deliveries, and invoice queries
Handle returns requests, coordinate collections, and process credits in SAP
Process Buy & Store orders in WMCS
Provide cover for creating commercial invoice paperwork for international shipments
Essential Skills
Strong communication skills and confidence when speaking with people
Excellent organizational and multitasking abilities
Ability to remain positive and proactive under pressure
Attention to detail and accuracy in processing orders and invoices
Ability to learn new systems quickly (WMCS and SAP experience desirable)
Additional Information
Security Clearance (SC) required
Previous experience in logistics or a similar role is desirable but not essential
TPBN1_UKTJ